What do you do in case of cancellation?

The Japan Rail Pass is refundable, if it has never been exchanged in Japan, for up to a year after the issue date. There is a 15% cancellation fee which will be withheld from your refund.
Please send your unused JR Pass (with an short explanatory note and your order number) to:
Japan Experience
30 rue Sainte Anne
75001 Paris
France
Once we have received your JR Pass, we will process your refund using the credit card used when you placed your order. We recommend that you use a tracked postal service to be sure of delivery.

What do you do in case of cancellation?

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