If you lose your Japan Rail Pass, reimbursement can only occur if the pass has not been exchanged and 4 months from the issue date of the exchange coupon. The cancellation fee remains 15% as long as there is validation from our supplier that the exchange coupon has not been exchanged, whatever the date of cancellation up to one year after the date of issue.
Please note that unused JRP Vouchers can only be refunded when successfully returned to any of our reception offices within 365 consecutive days from the purchase date.
Delivery issues will not constitute an exception so please allow sufficient time to organise your return as we are unable to offer any extensions. To be eligible for a partial refund, we must receive the unused voucher within the agreed timeframe.
Japan Experience is not responsible for any denied exchange of the voucher for the Japan Rail Pass once in Japan, regardless of the reason.